Shipping and Refund Policy

Shipping

  • Meem Mango offers free home delivery.
  • Once you place your order on our website, an email/phone confirmation will be sent to you.
  • The delivery of your order will be completed within 72 hours.
  • In the event that a product is unavailable during dispatch, we will seek your guidance regarding replacements or refunds.
  • We accept payment through cash on delivery and direct bank transfer.

Handle The Package

At Meem Mango, we take pride in dispatching freshly plucked products. To ensure their natural ripening process and preserve their freshness during delivery, we refrain from using carbide or any other artificial ripening agents or preservatives. Therefore, if you receive green mangoes, here are the steps to follow:

  • Check the box for the harvest date, packaging date, and opening date mentioned on it.
  • Take note of the opening date and keep it in mind.
  • If it is not yet the specified opening date, leave the mangoes in the box at room temperature.
  • Once the opening date arrives, inspect the mangoes. If they are still green, allow them to remain in the box for an additional 2-3 days at room temperature.
  • Open the box when you detect the delightful aroma of freshly ripened mangoes.
  • Enjoy the juicy and flavorful mangoes!

By adhering to these steps, you can savor the experience of perfectly ripened mangoes delivered straight from our farm to your doorstep.

Exchange

  • Meem Mango is dedicated to delivering fresh products to your doorstep. However, in the unlikely event that you receive spoiled items, we offer a convenient exchange process through our customer service number.
  • Please note that the availability of replacement products will depend on the current stock.
  • For an exchange to be processed, the products must be in their original packaging, unused, undamaged, and accompanied by the relevant order details.

Return/Exchange

  • Should you encounter a situation where you have received spoiled products and desire an exchange, please reach out to our customer service team with your Order ID.
  • They will provide you with guidance on the exchange process.
  • To assist us in addressing the issue promptly, kindly send a picture of the spoiled products to our customer service number.
  • Please note that the exchange will be processed within 10 days after we receive the items.
  • Upon completion, we will send you replacement products of equal value using the same mode of payment utilized during the initial purchase. However, please be aware that shipping charges will be deducted from the refunded amount.

Covid 19

While we strive to deliver our products promptly, we acknowledge that unforeseen restrictions related to the ongoing spread of COVID-19 may cause delays in order fulfillment.

To ensure the safety of our customers, we strictly adhere to all Standard Operating Procedures (SOPs) recommended by health authorities. These SOPs are diligently followed throughout our operations, from the farm to the delivery process. Our commitment to customer safety is further reinforced by ensuring that all individuals working at our farm have been vaccinated.

We appreciate your understanding and cooperation during these challenging times, and we remain dedicated to providing you with the best possible service while prioritizing the well-being of our customers and staff.